Last Updated: October 2025
At Feoura, we value transparency, professionalism, and client satisfaction.
Our Refund & Payment Policy outlines how payments, cancellations, and refunds are handled for all our website design and digital services.
By purchasing or using our services, you agree to this policy.
1. Payment Terms
Project Initiation
All projects begin after receiving an initial deposit payment, as specified in your project proposal or quotation.
This deposit confirms your commitment and allows Feoura to allocate resources to your project.
Payment Structure
- Deposit: A minimum of 50% upfront payment is required before any work begins.
- Milestone or Final Payment: The remaining 50% balance (or as agreed) is due upon completion or before project handover.
- For larger or ongoing projects, payment milestones may be structured based on project phases or deliverables.
Accepted Payment Methods
We accept the following secure payment methods:
- Bank transfer
- Credit/Debit card (via secure payment gateway)
- PayPal or Stripe (for international clients)
All transactions are processed in USD, GBP, or EUR, depending on the client’s region.
2. Non-Refundable Payments
The following payments are non-refundable:
- Initial deposits made to begin a project.
- Payments for completed design, development, or content work.
- Fees paid to third-party providers (e.g., hosting, domains, plugins, or licenses).
Once a service or design concept has been initiated, the deposit becomes non-refundable due to the time and resources allocated.
3. Cancellation Policy
Clients may request project cancellation in writing at any time.
- If cancellation occurs before project initiation, Feoura may refund up to 50% of the paid deposit, after deducting administrative costs.
- If cancellation occurs after work has started, no refunds will be issued for the deposit or completed phases.
- If cancellation occurs after full completion, the entire project fee becomes non-refundable.
Feoura reserves the right to cancel or suspend a project if:
- The client fails to provide necessary information, approvals, or materials within a reasonable timeframe.
- Payments are delayed beyond agreed terms.
- The client violates Feoura’s Terms & Conditions or engages in unethical conduct.
4. Refund Eligibility
Refunds are only considered in the following rare situations:
- Feoura is unable to deliver the agreed services due to unforeseen internal reasons.
- A technical or billing error occurred on our side resulting in an incorrect charge.
Refund requests must be made in writing to hello@feoura.com within 7 business days of the issue.
Approved refunds will be processed within 14 business days.
5. Revisions and Additional Work
Every project includes a defined number of revisions, clearly mentioned in your proposal.
Any requests for additional revisions, new features, or changes outside the original scope:
- Will be billed separately, based on an hourly or fixed rate.
- May extend project delivery time.
6. Project Delivery and Approval
Once a project is completed and approved by the client:
- Feoura will deliver all final files, credentials, and documentation.
- After delivery, the client assumes full responsibility for content, maintenance, and hosting (unless otherwise stated in a maintenance plan).
- Payments must be cleared in full before any transfer of ownership.
7. Chargebacks and Disputes
Feoura maintains a strict no chargeback policy.
If a client disputes a payment without prior communication or resolution attempt:
- Feoura reserves the right to suspend all ongoing and future services.
- Legal and collection fees resulting from chargebacks will be billed to the client.
We encourage clients to contact hello@feoura.com to resolve any payment-related concerns before initiating disputes.
8. Currency Conversion and International Payments
International clients are responsible for any currency conversion fees, bank charges, or processing costs.
Feoura will receive the full invoiced amount after all applicable transaction fees.
9. Policy Updates
Feoura may update this Refund & Payment Policy at any time to reflect changes in our business practices, payment systems, or legal requirements.
All updates will be posted on this page with a revised “Last Updated” date.
We encourage clients to review this policy periodically.
10. Contact Us
For questions or concerns related to payments, invoices, or refunds, please contact:
📧 hello@feoura.com
🌐 https://feoura.com
📍 Feoura – Professional Website Design Agency